FAQ

Yes, you can track your order anytime on your My Chic Nest Account page and click on My Account / Order Status to track your order.

All products are fully inspected and in perfect condition before being shipped out. When the merchandise is received, we ask that you inspect the inside and outside of the cartons for any shipping damage. In the event there is noticeable damage (even if it is only slight) to the cartons, contents, or packaging, or you receive the incorrect product, please note it on the freight bill as "DAMAGED IN TRANSIT" and report the damage to us within 24 hours. This is VERY important. If you do not write this on the freight bill and contact us, we cannot guarantee that your delivery will be repaired, replaced, or otherwise remedied. If you return a damaged item without receiving authorization from us, the return will not be accepted and you will be responsible for the cost to reship the item per our standard return policy. Failure to write "DAMAGED IN TRANSIT" will release My Chic Nest from all damage liabilities. My Chic Nest is only responsible for the damaged or missing item and not the other non-damaged, or non-missing pieces. My Chic Nest retains the right to re-order and re-deliver the missing or damaged item.

If your order is damaged you must email us a clear picture showing the damage within 24 hours of receiving your order. Please also retain the original packaging unless otherwise directed by our customer service department. Once FedEx or our other carriers picks up the item and bring it back to our distribution facility, you may either re-order the unusable, damaged, defective or incorrect product, at no charge, or receive a refund less a 20% restocking fee.

Large items that are delivered by a heavy freight company should be accepted regardless of damage. Please note the damage on the freight receipt, and report it to us within 24 hours. Failure to note damage to the product or packaging prior to the delivery company leaving the premises will release My Chic Nest from all damage liabilities. Smaller items that ship via FedEx ground will be left at your door without a signature required. If you do require a signature, contact FedEx once you have received your tracking number.

In cases when the listed shipping destination is an outside carrier that we did not subcontract (3rd party broker, ferries, etc), we are only responsible for items until they arrive at the provided shipping address. We are not responsible for any damage that may occur from the mid-point shipping address to the final destination.

If you are simply unhappy with the product, customers may return their item within 14 days of delivery. You would be responsible for a 20% re-stocking fee and round trip shipping fees. Be sure to measure your space carefully when ordering furniture. Furniture refused because it does not fit through an entryway is subject to a 20% restocking fee and round trip shipping fees. All returns must be returned in their original packaging. Please note that custom orders cannot be returned.

My Chic Nest retains the right to distribute refunds via Check. Settlement and refund checks are issued with the understanding that no other party has asserted, or will assert a claim or cause of action related to your settled shipment. Resolution of a case is finalized once the customer accepts and deposits our refund checks. Settlement and refund checks are an attempt to compromise on a disputed claim, and is not an admission of liability. Acceptance of our settlement or refund checks releases any and all salvage rights of the shipment in question and precludes the customer from issuing further claims against My Chic Nest, it's parent, subsidiaries and affiliates.

Before we team up with a manufacturer or supplier, we undergo an intensive screening process where we assess the quality, reliability and reputation of its operations. We settle for nothing less than the best.

We have worked hard to depict the colors of our products as accurately as possible. Please keep in mind that coloring may vary with different monitors and settings. We encourage you to view our products on more than one monitor before making a purchase.

When changing the color of your sofa or sectional, the color that you choose, unless otherwise stated, will be applied to the complete sofa or sectional (this includes all pillows). We do not guarantee color, tone, shades, or finishes on any item because screen settings may vary from computer to computer.

For the best depiction of item color, please order fabric samples from us so you can see the actual fabric in person. If you are trying to match items with other items you already have, you must do so at your own risk. Please read our return policies before making a purchase. Additionally, when purchasing items made with leather please be advised that color shades can vary from dye lot to dye lot.

We strive to get your product(s) to you as quickly as possible. Orders are typically processed within 24 to 48 hours. Each piece of furniture is individually manufactured to meet your specifications and ships directly to you from North Carolina. Items generally ship within 5-7 weeks of the time Order(s) is processed. In the event that an item is out of stock, you will be notified via email or phone, the item will be removed from your order, and no charge will be processed to your card. Please contact us at [email protected] for more information.

We are a completely web-based brand. Avoiding the costs of a retail showroom is exactly what allows us to offer such competitive prices. Our realistic displays and comprehensive descriptions provide detailed representations of our products, but we welcome you to contact us at [email protected]  with any questions you have about our products.